Patient Experience Manager (Cheshire)

Patient Experience Manager

The Portland Hospital Outpatients Centre - Hale, Cheshire, part of HCA Healthcare UK

Full time, 37.5 hours per week

Competitive salary + excellent benefits

We are very excited to launch our Portland Hospital Outpatient Centre in Cheshire and are looking for an exceptional individual who is passionate about delivering the 5 star service synonymous with The Portland Hospital brand. You will make a real difference by providing support to our Clinical Services Manager in the smooth running of the facility & maintaining our impeccable standards. You will work closely with The Wilmslow Hospital and The Christie Private Care with regards to onward treatment for women’s health services and also The Portland Hospital in London with regards to private deliveries and children’s services.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. You’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

• Work closely with the Clinical Services Manager to ensure 5* excellence across the facility
• Managing of the Front of House team
• Events and networking
• First point of contact for Consultants and clinicians
• Welcome new starters, facilitating and coordinating their local induction
• First point of call for general local Facilities matters
• Health & Safety Site Representative
• Support the Clinical Services Manager with any additional administration tasks that may arise
• Maintain all Site Noticeboards ensuring all messages and information is up to date, accurate and relevant – assist CNO and HR with preparation and distribution of Corporate posters
• General office duties - Ordering all new office equipment & stationery supplies as required and maintaining the condition of the office, furniture & non-clinical equipment

A full job description can be provided upon request

What you’ll bring:

• An infectious can-do attitude
• Warmth and compassion
• Impeccable standards
• Previous extensive office management experience within a healthcare setting is essential
• Customer care awareness and experience of delivering exceptional service
• Excellent Communication skills
• Computer literate

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers
• Employee Assistance Programme
• In addition we have an Employee Engagement  team who organise events in and out of work and a generous rewards scheme.

Culture and values 

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other. 

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values: 

• Unique and Individual: We recognise and value everyone as unique and individual
• Kindness and compassion: We treat people with kindness and compassion
• Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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