Billings/Collections Officer

Job Title: Billing/Collections Officer
Location: Prestatyn, North Wales
Salary: £26,052

+ up to £3,000 bonus

Shifts: Full Time (37.5 hours), Monday-Friday

Fixed-Term Contract until 31/10/25

We are looking for a Billing/Collections Officer to join our Revenue Assurance team based in Prestatyn. The Billing/Collections Officer is responsible for billing Embassy and PMI accounts and working closely with the facilities to ensure accounts are marked ready to bill, billing in accordance with contractual agreements and departmental target.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in our Revenue Cycle team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives daily.

What you’ll do:

• Work closely with Revenue Cycle colleagues to ensure comprehensive data is communicated to relevant teams on a timely basis.

• Maintaining focus on month end results, maximising our opportunities to achieve set targets

• Take ownership for the generic mailbox to ensure response times are adhered to

• A champion who is open to change, flexibility and available to assist in other areas of Revenue with queries and guidance.

• Work collaboratively between all Revenue teams and maintain a culture of continuous improvement and development to unify the Revenue Cycle

What you’ll bring:

• Proven experience within a customer service environment.

• Billing experience, ideally in a healthcare setting.

• Experience presenting financial information

• Team player and ability to build effective working relationships

• Working collaboratively (rather than competitively) with others to achieve a common goal.

• Computer literate including Microsoft Office – Excel.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you

• Private Healthcare Insurance for treatment at our leading hospitals

• Private pension contribution which increases with length of service

• Season Ticket Loan and Cycle to Work scheme

• Group Life Assurance from day one

• Critical illness cover

• Enhanced Maternity and Paternity pay

• Corporate staff discount for all facilities including Maternity packages at The Portland

• Comprehensive range of flexible health, protection and lifestyle benefits to suit you

• Discounts with over 800 major retailers

Culture and values  

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:  

• Unique and Individual: We recognise and value everyone as unique and individual 

• Kindness and compassion: We treat people with kindness and compassion 

• Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness 

• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity 

Reasonable adjustments 

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them. 

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